Whether you're closing deals, resolving tickets, or managing operations — raidLayer Workflow adapts to your workflow.
Sales Teams
Turn every inbound inquiry into a tracked opportunity. See the full contact history, log calls, and move deals through your pipeline — without leaving Gmail or Outlook.
Best for: B2B sales teams, SDRs, account executives, business development
CRM & PipelineHow it works for Sales Teams
CRM pipeline auto-populated from email threads
Auto-classify leads by subject, sender, or label
Activity logging for calls, WhatsApp, and meetings
Support Teams
Convert support emails into structured tickets automatically. Assign to the right agent, track status, and respond — all from a shared inbox that keeps the whole team aligned.
Best for: Customer support, IT helpdesk, technical support, operations
Helpdesk & TicketsHow it works for Support Teams
Auto-ticket creation from support emails
Thread-based tickets with internal notes
Status tracking: open, pending, resolved
Agencies & Consultancies
Handle multiple client inboxes, route emails to the right project team, and track deliverables — all without juggling multiple tools or forwarding chains.
Best for: Digital agencies, IT consultancies, MSPs, freelance teams
Partner ProgrammeHow it works for Agencies & Consultancies
Multi-inbox management across client accounts
Client-based routing rules
Project pipeline tracking per client
Operations Teams
Build automation rules that route supplier emails, flag overdue invoices, and escalate urgent requests — so your ops team focuses on work, not email triage.
Best for: Operations managers, procurement, finance, logistics
Automation RulesHow it works for Operations Teams
IF/THEN automation rules on headers and body
Supplier and vendor email routing
Invoice and alert flagging
Contact your partner for access, or become a partner yourself.