Helpdesk that lives inside your inbox

Support without the tool sprawl

Most support teams use a separate helpdesk tool that's disconnected from their actual email. raidLayer Workflow brings ticketing directly into Gmail and Outlook — so your team works in one place, not two.

Tickets are thread-based, meaning the full email conversation is always visible. Internal notes let your team discuss without the customer seeing. Every action is logged for compliance and handoff.

• Thread-based ticket creation from any email
• Internal notes and @mentions (not visible to customer)
• Status tracking: open, pending, resolved
• Reply history and full audit log
• Assignee history and handoff tracking
• Resolution time analytics
• Auto-ticket creation via automation rules
• No separate helpdesk tool required